As you face the disruption and unknowns of coronavirus (COVID -19), we want you to know that we have been working diligently behind the scenes to ensure we are in a position to continue providing you with the support and service you are accustomed to receiving from Pinnacle PEO
Our primary focus is on the health, safety and well-being of our clients, colleagues and communities. The business decisions we have made and continue to make are guided by this focus and spirit of service to our stakeholders as we work together through these unprecedented times.
Pinnacle PEO has instituted an Infectious Disease Contingency plan for Pinnacle PEO to ensure a safe workplace and ensure continuity of service to our clients.
We do not anticipate interruptions in our ability to deliver our clients needs. Our commitment to providing you with exceptional client experience.
We are planning in anticipation of possible disruption of delivery services such as FedEx, DHL, etc. which are utilized to deliver payroll checks, which would be beyond our control. We would like to remind our clients who are not currently utilizing direct deposit to reconsider. We offer both direct deposit and Bank Pay Card, which be used for a one-time withdrawal or to directly purchase much like a debit card. Please contact us if you would like to discuss this option further. We have taken the liberty of attaching the appropriate forms.
We know you are also likely creating a response plan to address the situation; we would like to offer a Sample Contingency Plan. Please keep us informed on how we can best serve you based on your plans. We will work together to meet your needs
Sample Contingency Plan
Unless otherwise notified, our hours of operation remain as is. Our normal attendance and leave policies will remain in place. Individuals who believe they may face particular challenges reporting to work during an infectious disease outbreak should take steps to work with the company to develop any necessary contingency plans.
During an infectious disease outbreak, it is critical that employees do not report to work while they are ill and/or experiencing the following symptoms:
School Closures and family care providers Self isolate
Limiting Travel for company business
Interactions with Customers
Preventative Cleaning and Touch Areas:
Each morning and throughout the day and closing we will continue our standard practice of cleaning and disinfecting all surfaces and equipment before and after every Client.
Business Action Plans
END Sample Contingency Plan
We are in this together. It is our pleasure to serve you through these times of uncertainty. As always, we thank you for the trust and confidence you have placed in us. For further information and guidance, contact the HR Department at (210) 344-2088.