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The holiday season is meant to be a time of celebration. However, this can also be a very demanding time of the year. Anyone who works in the service industry knows that the holidays bring increased workloads, extended hours, longer wait times and even short tempered clients. As leaders, there are things we can do throughout the holiday season to help team members from feeling overwhelmed or overstressed. This time is also an opportunity to build on the culture you offer to your team members.
Make sure to clearly communicate store expectations during the holidays. Confirm everyone is aware of changes that may take place throughout this time. Team members will appreciate being the first to know. Also, provide your team with opportunities to be involved. For example, start a spirit board where team members can share a favorite holiday recipe, picture, craft or game. Allow your team to tastefully decorate their workspace. If you have the available space, set up a holiday background with a few props. Team members and clients both will enjoy a fun backdrop to snap a quick photo they can share on social media or with friends and family. Keep the break room stocked with snack favorites, beverages, and paper goods. Host a catered lunch to show appreciation. Randomly surprise your team with tokens of appreciation; from things like a pair of movie tickets, a paid day off, or a gift card.
Encourage managers to have one on one time with their team to let them know how they are doing. Remind managers to be extra encouraging with their coaching and feedback. Remember to acknowledge and thank team members for their hard work. Your team members are a vital part of your business. Simply showing them you care and value what they do goes a long way.